Privacy Policy — Shrija Transport
Effective date: 7th Sep 2026 Website: shrijatransport.com
Shrija Transport ("we," "us," "our") operates an LCV logistics and fleet service based in Lucknow, India. This policy explains what personal data we collect, why, and how we handle it — including data collected through our website, phone line, and advertising forms (Facebook/Instagram Instant Forms, WhatsApp, etc.).
1. Information We Collect
When you contact us, request a quote, or submit an inquiry through our website, Instant Form ads, or phone (8881-366-366), we may collect:
Full name
Phone number
Email address
Business name
Delivery requirements (volume, frequency, route type)
Any other details you voluntarily share with us
We do not knowingly collect sensitive personal data (financial account details, government ID numbers, health data) unless required for a specific service agreement, in which case it is handled separately with your explicit consent.
2. How We Use Your Information
We use the information collected to:
Respond to quote requests and inquiries
Provide and manage logistics/delivery services
Contact you about your account, bookings, or service updates
Improve our services and customer experience
Send occasional service-related or promotional communication (you may opt out at any time)
3. How We Collect It
Directly from you (calls, WhatsApp, website forms, in-person)
Through Meta (Facebook/Instagram) Instant Form ads, where information you submit is shared with us by Meta as the form owner
Through cookies or analytics tools on our website, if applicable
4. Sharing of Information
We do not sell your personal data. We may share information with:
Meta/Facebook, solely as the platform through which Instant Form leads are collected
Service providers who support our operations (e.g., CRM, SMS/WhatsApp messaging tools), under confidentiality obligations
Authorities, where required by law
We do not share your data with third parties for their own marketing purposes.
5. Data Retention
We retain personal data only as long as necessary to fulfil the purpose it was collected for, or as required by applicable law, after which it is securely deleted or anonymized.
6. Your Rights
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
Access the personal data we hold about you
Request correction or update of inaccurate data
Request deletion of your data (subject to legal/contractual retention requirements)
Withdraw consent for marketing communication at any time
To exercise these rights, contact us using the details in Section 8.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. Contact & Grievance Officer
For any privacy-related queries, complaints, or data requests:
Shrija Transport Phone: 8881-366-366 Email: Hi@Digital360.SHOP Address: 17B, Sai City, IIM Road Lucknow 226020
9. Changes to This Policy
We may update this policy periodically. The "Effective date" above reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.